We have entered an era of radical development where digital is taking over every niche & corner, including talent and experience management. Increasingly more organizations are looking to make the quantum leap of HR transformation to elevate workplace experiences for their people. For executing a successful HR transformation organizations need to induct next-gen HR tech into their people management functions. Tools like intelligent HRMS and conversational AI-powered chatbots can revolutionize employee experiences by enabling personalized, seamless, and efficient interaction between HR systems and employees, thus, resulting in much elevated and higher levels of engagement, satisfaction, and productivity at the workplace.
Watch Giridhar Vemuganti, Director of People Ops & Business Partnering at TATA Unistore Ltd , share his thoughts on the topic Overcoming Challenges in Deploying Intelligent HRMS.
With a view of initiating a productive industry dialogue around reinforcing EX with AI-powered interventions, HONO and ETHRWorld jointly curated an insightful leadership discussion on ‘Transforming Employee Experience with Conversational AI & Intelligent HRMS’. Industry stalwarts, subject matter experts, and notable HR leaders participated in the cohort discussion and shared crucial insights about the role of next-gen technologies in transforming the HR landscape.
Watch Sridhar Nuti, Head Corporate HR & HR Technology at Adani Electricity, share his thoughts on the topic Overcoming Challenges in Deploying Intelligent HR Tech
The key discussion points from the discussion are summarized below:
What Defines the Success of an HRMS?
According to Nivedita Nanda, Country Director - People & Culture, ISS Facility Services, “A positive employee experience results in an equally positive customer experience, which is key for customer retention and profitability. Compromising on employee experience can lead to a lack of productivity at the workplace, which severely hampers customer service. To create an optimistic, seamless, and engaging workplace experience, having an integrated HR system that talks to all the other systems existing in the organization is absolutely necessary. Additionally, the HRMS should solve be able to provide a personalized experience to individual employees by providing relevant solutions to the unique problems faced by the diverse set of employees belonging to the same organization,”.
Nivedita further added that “Today, HR is not just a people-oriented function. It is a critical business function that directly affects the bottom line. Therefore, the key attribute of a successful HRMS is that it should align with business performance to drive business outcomes through people HR interventions and organizational development tools,”.
Watch Atul Mathur, EVP HR at Aditya Birla Capital, share his thoughts on the topic
Overcoming Challenges in Deploying Intelligent HR Tech.
The Role of Conversational AI in Engaging a Distributed Workforce
Sharing his thoughts on conversational AI and its use case in terms of employee engagement, Sanjay Kumar Jha, CHRO, Mahindra First Choice Wheels, said, “Establishing a stable connection and a dual communication channel between the remote workers and managers is key to keeping a distributed workforce perpetually engaged. This connection should not be limited to transactional exchanges. Rather, it should encourage a healthy dialogue between managers and subordinates. That is where conversational AI can come into the picture. This technology can nudge leaders to establish a friendly connection with their remote workforce by way of seamless communication.
Sanjay added, “From an employee perspective, conversational AI can also be leveraged to effectively manage the workflow of employees, thus improving their productivity significantly. However, a major grey area in terms of the use case of AI is whether it can be used to identify top-tier talent on the basis of job roles,”.
Utilizing HRMS Data to Provide Business Intelligence
Pushpa Jagadeesan, Head HR, Indo Count Industries, said, “Intelligent HRMS and conversational/ generative AI are relatively new technologies that organizations must adapt to. However, any transformation or adaptation must be backed by a solid reason that is enough to convince stakeholders and create employee buy-in. As end-users, HR teams, employees, and the business as a whole must get something out of the mammoth transformation that is needed to embed such intricate technologies into the HR function. Therefore, an HRMS should be aligned with other organizational systems to not only provide a seamless experience to employees but also collect crucial information from those systems and supply valuable, productive, and strategic business intelligence,”.
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The Business Case for a Conversational AI-powered Intelligent HRMS
The advent of next-gen AI-powered conversational and generative chatbots like ChatGPT has paved the way for the new world of people and experience management. In the modern HR landscape, where experience has become the new repository of value, ‘Chat-first’ intelligent conversational HRMS will redefine employee experience at all levels. According to Randeep Singh, Co-Founder & COO, HONO, “Intelligent HRMS, which was considered a myth eight years ago, is now rewriting the reality of human capital management in the new normal of work. Disruptive concepts from the field of data science, analytics and machine learning erupted out of the blue and transformed HR tech solutions from a mere system of records into an engine of smart experience management,”.
Sharing how HONO, with its suite of next-gen AI-driven HR tools and software, is addressing critical manpower-related business problems, especially in the manufacturing industry, Randeep said, “At HONO, we leveraged big data predictive analytics as well as AI/ML to build an early information system that can effectively predict absenteeism and inform line managers or supervisors of the potential paucity of personnel on a given day to facilitate effective manpower management and replacement planning. This technology is essentially driven by the convergence of disruptive technologies, top-tier data analytics & processing, and HR tech,”.
Adding to the discussion, Mukul Jain, Founder & CEO, HONO, pointed out that “HONO’s agile conversational AI-powered HRMS can streamline core HR processes through its suite of powerful AI tools to create an ecosystem of intelligent people management that not only empowers enhanced employee experience but also enables businesses to feel the pulse of their workforce,”.
In the new talent economy, Intuitive HR solutions and conversational AI which are specifically designed to offer immediate support, personal interactions, effective automation of mundane tasks, and top-tier experience management will dominate the HRM landscape, and businesses must be agile enough to adapt to the shifting paradigms.