8 Powerful Ways Conversational AI Automates Your HR Activities

Did you know employees spend an average of 3 hours each day on activities that might be automated with little effort? With an 8-hour workday being the global norm, according to the survey, the average employee loses 60 hours per month to easily automatable tasks.

HR chatbots to your rescue! Conversational AI for HR or HR chatbots not only facilitates the automation of many routine activities but also enables continuous communication across a wide variety of channels and contexts. HR chatbots offer a 360-degree solution right from recruitment, onboarding, and critical HR processes to offboarding employees.

Let’s understand how these HR chatbots can actually help overcome the daily cumbersome tasks faced by your HR team. We also have a solution offered at the end. Read the entire blog to know more.

What are the challenges faced by HR teams?

Payroll processing, personnel file upkeep, policy revisions, and fielding phone calls and emails are just a few examples of the repetitive tasks that HR professionals encounter daily. These tasks take a lot of their time and deflect them from focusing on the right organizational outcomes.

Unfortunately, the monotony of manual work reduces their productivity. Instead of answering queries, they'd rather work on improving the company's culture and enhancing the lives of its employees through initiatives like employee engagement, training, retention, and relationships.

How can conversational AI solutions solve challenges faced by the HR team?

Human resources departments are important to the success of any business. They are accountable for larger concerns like staff engagement, employee happiness, and retention in addition to the day-to-day responsibilities that are expected of them.

Here are eight ways AI conversation software can enhance the productivity of the HR department and the organization as a whole.

1. Enhances the onboarding experience

The first day of work is always challenging. There are forms to fill out and sign, manuals to read, and various HR-related responsibilities to carry out. New hires can have many of their questions answered by an HR chatbot. Everything about the position, from benefits to expected contributions, will be laid out in detail. 

The conversational intelligence software can also guide the new hire through the onboarding process. The HR chatbot can grant the new hire access to whichever platform they desire without involving the IT department.

2. Develop automated workflows

HR chatbots can assist in the creation of automated workflows that can give everything from how to grant access to specific tools to obtaining permissions from other departments. It allows staff to concentrate on the tasks for which they were hired.

3. Creates a consistent experience

Inconsistent experiences are a common problem for large organizations. This occurs because teams don't share their methods and information. Conversational AI solutions can supply essential information, and employees can access it without involving several departments. It also allows you to manage access permissions, which is useful if you don't want specific information shared with all levels of employees.

4. Customized employee assistance

In addition to centralizing information, HR chatbots also provide personalized assistance based on an employee's past interactions with the bot. The best conversational AI software can provide employees with tailored assistance that helps them get more done in less time.

5. Faster feedback 

HR chatbots can assess employee satisfaction. When your immediate manager sends out survey forms, the average employee is more inclined to give favorable comments to please higher-ups. A conversational AI chatbot solution's anonymity enables them to express their emotions.

HR chatbots using sentimental analysis and NLP raise expectations. The chatbot can identify rage, grief, irritation, happiness, and more, and employees who feel poorly about the company can be given extra attention.

6. Building a stronger company culture

The holy goal for most businesses is to ensure that their employees are inspired to complete their work without interruptions. While several tools exist to keep workers inspired, nothing beats a chatbot when it comes to efficiency and effectiveness. Human resources chatbots can have frequent conversations with workers and tailor their responses to each individual's needs.

7. Round-the-clock access

HR chatbots can answer frequently asked questions (FAQs) about insurance plans, processes, common policies, and more. The HR chatbot can hand off more complicated inquiries to a real person if it can't handle them.

8. Employee engagement

HR chatbots can function as a useful self-service platform. Conversational AI software solutions enabled by NLP may converse with employees, interpret how they feel, and offer relevant answers. HR chatbots can interact with employees at any level. It would also assist management in understanding employee sentiments.

HR chatbots assist organizations in gaining a holistic view of what employees frequently search for, what challenges they face, how they react to a specific change in policy, and so on. The conversational intelligence software’s insights can be used to make business decisions.

Try HONO's AI HR Chatbot if you want to empower your HR team with an intelligent automation platform. 

HONO is a conversational AI-based HCM system that provides a comprehensive set of HR management solutions. It facilitates end-user transactions over WhatsApp and MS Teams using a "Chat First" methodology. HONO helps organizations streamline their HR processes by leveraging intelligent nudges, predictive analytics, and autonomous actions. Furthermore, the platform provides a single source of reference for all HR-related data, making it easier for organizations to properly manage their employees.

Request a demo to learn more about HONO's conversational AI-based HCM solution and how it may revolutionize your HR system.

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