Here’s how Spencer's Retail, the retail giant, used the HONO platform to bring about HR-tech transformation, resulting in a more engaged workforce & better productivity. Spencer’s wanted to automate and digitize all HR transactional processes for all their employees to allow HR more man-hours for business-critical work, and to allow employees higher engagement. Spencer’s Retail’s legacy HR systems suffered from rigidity in architecture, which resisted change or alteration and consumed significant bandwidth of the HR teams, essentially on transactional work and manual intervention. It was time-consuming, it lacked real-time, detailed, and accurate analytics, and kept the HR from focusing on business-critical tasks. Besides HR data was not consolidated on one platform. A great deal of the brand’s pain points could be traced back to legacy platforms and processes, which were often semi-automated or manual, and frequently generated data and workflows on diverse platforms. If fixed, these could be transformative and showed the promise of a much better employee experience, higher engagement, and improved productivity.
HONO Impact
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CEO Enabled: HR to become a critical contributor to business goals. Empowered the team by digitizing all HR processes, bringing the entire workforce on a unified platform & increased HR bandwidth for critical business tasks
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CHRO Digitized: All HR processes, centralized data, made processes smooth and saved HR bandwidth
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CTO Aligned: Several systems allowing for seamless processes
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Moments of Truth (MOT) Framework: Evidence-based, actionable insights enabled a purpose-led culture
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Single Source of Truth: Enabled Spencer’s HR to add more value to the business
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Real-time Data: And reporting with rich analytics
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Employees Empowered: With an intuitive system, ease of mobile, and org-wide connection
