Contract Workforce Management System, also known as CLMS
Run your contract workforce on one verified record.
Verified once. Governed at every gate. Paid on proof.
HONO CWMS brings contractors, work orders, contract employees, gate passes, attendance, wages, statutory compliance and contractor bills onto a single record. The rules you set can stop a non-compliant contract employee at the turnstile and hold a contractor's bill until statutory contributions and wage proof are in.
Social security IDs verifiedMatched to name, mobile
Face enrolled, consent signedOwn language, e-signed
Safety inductionValid to 14 Jan 2027
Medical fitnessValid to 02 Mar 2027
Contractor WC policyExpired 30 Sep 2026
Actions taken automatically
Entry pass set to blocked and pushed to the Gate 3 turnstile
Mobile app attendance paused, notice shown in their language
WhatsApp and SMS sent to the contract employee with the reason
Engineer-in-Charge and contractor told what lifts the block
Why contract workforce needs its own system
As principal employer, you carry the risk. Most tools leave it scattered.
Plants, utilities, data centres and project sites each capture attendance their own way. The same gaps show up across all of them.
Contractors tracked entity by entity
A contractor with a poor record in one business can still be engaged by another, because nobody sees the full picture.
Contract employees re-verified at every move
Shift a contract employee to a new site or contractor and the KYC, documents and biometrics start from scratch.
Bills matched to the muster by hand
Finance checks contractor invoices against attendance in spreadsheets, months after the work is done.
Statutory shortfalls land on you
When a contractor falls short on wages or statutory contributions, labour law in many countries puts the liability on the principal employer.
How the platform is built
One platform, four connected layers
Data moves in one direction: from identity, to transaction, to experience, to control. Each layer builds on the one before it, so a fact captured once is reused everywhere downstream.
1
Master data management
Who is this contract employee, who engages them, under which work order, at which site?
Org structure synced from your HCM. Vendor and work-order masters from your ERP and MDM. Contractor master and a contract employee master with e-KYC, biometrics, skills, licences, fitness and consent.
One identity, no duplicate records, verified at entry
Each system stays the source for what it owns. CWMS takes data in once, reuses it everywhere downstream and sends the results back where they belong.
Your enterprise systems
HCMInto CWMS
Works seamlessly with HONO HCM
Legal entity, business unit, location and cost centre, date-effective. Connects to other HCMs too.
ERPTwo-way
Vendors and work orders in. Service entry sheets, work-order match and milestones out
Central MDMInto CWMS
Contractor and vendor master, reconciled
HONO CWMSOne verified record
Master data
Lifecycle transactions
Experience
Governance and control
Verification, sites and channels
National ID and document servicesTwo-way
Consent-based identity verification and document fetch, where available
Access control and biometricsTwo-way
Passes and blocks out to turnstiles and readers. Punches in
Safety and training systemTwo-way
Training status in. Onboarding events out
WhatsApp, SMS and IVRTwo-way
Messages out. Replies, consents and acknowledgements in
Layer 1: Master data management
One verified identity that follows the contract employee
Verify a contract employee once and reuse that identity on every site, business unit and contractor. Someone moving from a plant to a solar park is never registered again.
Enterprise structure and vendor master
Legal entity, business unit, location and cost centre consumed date-effectively from your HCM, so hierarchy changes flow through on their own
Contractors and work orders created from, and reconciled to, your ERP and central MDM
Work-order type, validity, resource count, service-charge basis and milestones held once and referenced everywhere
Contractor master
Location-wise licences, contract validity, bank, tax and social security registrations, and insurance policies, with expiry and renewal alerts
Resource count managed against each work order, with site supervisors and charge types set at work-order level
Status tracking, performance history and blacklisting with reason codes
Contract employee master
National ID e-KYC through licensed channels where available, with ID numbers stored masked and consent-based digital document fetch as an alternative
Social security and insurance numbers verified against name and mobile
Face and biometrics enrolled once and reused for attendance and access, with consent captured per purpose in the employee's own language
Education, background and police verification, skills, deployment and training history in one record
Maria SantosVerified identity
CE-0391554 · Skilled, Electrician (certified)
National ID●●●● ●●●● 2086
Social security no.1012 ●●●● 7731 Verified
Health insurance no.31 ●●●● 0457
BiometricsFace, fingerprint
Police verificationClear, Jun 2025
Consent4 purposes, e-signed
Cement Plant, Unit 1Apex Engineering Works · Mar 2025 to Nov 2025
Port Terminal, Berth 4Apex Engineering Works · Dec 2025 to Jun 2026
Solar Park, Block CMeridian Power Services · since Jul 2026 · no re-registration
Illustrative screen. Names and identifiers are sample data.
Layer 2: Lifecycle transactions
Every step unlocks the next, from onboarding link to paid bill
Each process feeds the next from the same record. Nothing moves forward until what it depends on is in place.
Principal employer, contractors and work orders
Set up each legal employer once, then bring contractors in through their own portal.
Principal employer set up per legal entity, with its statutory identifiers, registers and returns
Contractor onboarding through the portal with document upload, compliance checklist and approval to the principal employer
Manpower requisition with multi-level approval, allocation against work orders, contractor recommendation and evaluation
Manpower planning and budgeting by work order and contract type, with plan versus actual and gap analysis
Contractor approvalMeridian Power Services
Labour licence, North regionValid to 31 Mar 2027Verified
Social security registrationCodes matchedVerified
WC policyUploaded, awaiting checkIn review
Tax registrationMatched to vendor masterVerified
Work order WO 4500019340 opens once all four items are verified
Smart, mobile-first employee onboarding
The contract employee completes onboarding on their own phone, in their own language.
Unique onboarding link sent by SMS, WhatsApp or email
Selfie, national ID, tax ID and certificate upload with AI-powered OCR auto-fill, or digital document verification where available
Up to five approval levels on mobile, covering EIC, HR/IR, medical, training, documentation and security
Gate pass generated on approval, with automatic reminders for incomplete onboarding
Approval chainCE-0503218
Engineer-in-ChargeApproved
HR / IRApproved
Occupational healthFit
Safety trainingInduction booked
SecurityWaiting
Entry pass and access control
The pass is issued from validated master data and enforced at the gate.
Digital gate pass, issued singly or in bulk, aware of category and deployment type, with automatic expiry
Pushed to turnstiles, flap barriers, iris and face readers, so entry is validated without manual checks
Blocked automatically when a licence, WC policy, fitness, training, work order or contractor compliance lapses
Special zone and restricted-area permits handled as a separate pass type with their own validity rules
Pass registerGate 3, today
GP-77310 · General accessExpires 31 Oct 2026Active
GP-77311 · Restricted-area permitExpires 15 Nov 2026Active
GP-76902 · General accessSafety training overdueBlocked
Attendance and time, matched to how each site works
Turnstile, wall biometric, supervisor app or offline mobile, all landing in one muster.
Biometric and turnstile punches for gated plants and data centres
Supervisor app with GPS and face for distributed and linear sites
Offline mobile capture that syncs on reconnect, tamper-evident and geo-tagged
Auto, night and uploaded shifts, rosters, OT with approval and limit alerts, comp-off, holidays, leave and regularisation
Today's musterLive sync
Turnstile and biometricGated plant1,284
Supervisor app, GPS and faceDistribution circle412
Offline mobile, synced 07:42Road corridor, km 18 to 26236
OT limit alertsBefore breach7 employees
Wages and statutory compliance
Minimum wages, statutory contributions and labour law registers computed from the same attendance.
Minimum wage by region, category and effective date, applying the higher applicable rate
Salary templates, allowances, statutory contributions, arrears and statutory bonus, with salary sheets and pay reports
Monthly repository for contribution returns, payment receipts, levies and end-of-service benefit records, with reject and re-upload
AI-based verification of contribution returns against the wage register, flagging invalid IDs, amount and ceiling errors and member-count gaps
Statutory registers required by local labour law generated, with a compliance calendar and audit trail
Contribution return check, September 2026Northline Infra Services
Members in ECR vs attendance212 vs 2142 missing
Invalid or unlinked social security ID1 record
Wage ceiling applied correctlyPassed
Insurance contribution vs musterMatched
Returned to contractor with reason codes for correction
Wage payment acknowledgement
Proof that the contract employee was paid, captured from the employee.
Wage details sent on WhatsApp, SMS or IVR with the amount and days worked
The contract employee confirms receipt or raises a dispute
Next month's invoice processing linked to acknowledgement levels you set
Disputes routed to the grievance workflow, giving HR and IR an auditable trail
Acknowledgement, September 2026By contractor
Apex Engineering Works96% confirmed
Meridian Power Services91% confirmed
Northline Infra Services18 disputes
Bill verification and invoice booking
No compliance, no bill processing, as a configurable rule.
Invoice value computed per work order from attendance and wages, with service charges, uniform, supervisor and safety-shoe charges
Invoices held when contribution proof or wage acknowledgement is missing
OCR match of submitted bills against system-generated invoices, with multi-level approval
Service entry sheet, work-order match, milestone release and measurement book check passed to your ERP
Invoice INV/SIS/0926/114Computed 3,842,610
Attendance muster matchedPassed
Contribution return verified2 gaps open
Insurance contribution validatedPassed
Wage acknowledgement18 disputes
Held for processing until contribution gaps and disputes are closed
Mobility, exit and blacklisting
One identity through every move, and a clean stop when it ends.
Transfer between sites, business units or contractors, with pass, access, shift and wage rules re-derived automatically
Exit with last-working-day alerts, full and final inputs, pass and biometric deactivation and asset return
Blacklisting with reason, approver and dates, blocked at onboarding, gate and app across every site
Transfer requestCE-0391554
FromPort Terminal, Apex Engineering Works
ToSolar Park, Meridian Power ServicesSame identity
Pass, shift, wage rulesRe-derived
Illustrative screens. Names, numbers and amounts are sample data.
See it in action
No compliance, no bill processing
A contractor's invoice is checked against what the platform already knows: who worked, what they were paid, and whether statutory contributions were deposited. If anything is missing, the bill waits and the contractor is told exactly why.
Service entry sheet, work-order match and milestone sent to ERP
Cleared and posted
Invoice raisedThe contractor submits the bill and supporting documents through the portal.
Matched to work doneOCR compares the bill with the value computed from attendance, wages and work-order charges.
Compliance checkedContribution returns, payment proof and wage acknowledgements are verified against the muster.
Held with reasonsAny gap blocks processing and goes back to the contractor with reason codes to fix.
Released to ERPOnce clear, the service entry sheet, work-order match and milestone data go to your ERP.
Illustrative screens. Names, amounts and counts are sample data. Currency follows your deployment. The compliance rules and acknowledgement limits are configurable.
Layer 3: Experience management
Built for people who will never open a portal
Much of the contract workforce lives on a basic smartphone or a feature phone. CWMS reaches them on WhatsApp, SMS and IVR in their own language, and records every message sent, delivered, read and answered against the individual record. That makes the communication layer part of your evidence trail.
Employee and supervisor app
Offline-first, in English and local languages, with GPS geo-fencing
Selfie attendance with liveness detection, shift view, leave, OT and regularisation
Role-based task inboxes, so each person sees only what they must act on
HONO Bot
Hi Daniel, your September 2026 wages of 14,820 for 26 days have been credited to your bank account. Have you received this amount?10:14
Yes, receivedNot received / raise issue
Yes, received10:21 ✓✓
Thank you. Your confirmation has been recorded.10:21
Illustrative. Message templates are configured in each language you use.
What changes for each person
What changes for each person
Persona
Channel
What they stop doing
What they get
Contract employee
Mobile app, WhatsApp, SMS, IVR, kiosk
Repeating KYC, with no proof of wage receipt
One identity, onboarding by link, wage receipt acknowledged on any channel
Contractor and supervisor
Contractor portal, supervisor app
Re-submitting the same documents
Upload once, see compliance status, request passes in bulk, regularise attendance on their behalf
Engineer-in-Charge
Mobile app
Paper approvals and chasing headcount
One-tap approvals, work-order view, live manpower
Site HR and IR
Web
Manual registers and returns
Registers generated from live data
Security
Gate app, access control
Manual pass checks
Passes validated automatically and blocked on expiry
Safety and health
Web, kiosk
Tracking inductions on paper
Kiosk training and assessment linked to the pass, fitness expiry alerts
Finance
Web
Matching bills to the muster by hand
Bills pre-verified against attendance and compliance
Reaching the contract workforce on the channels they already use
All channels run in any native language. Delivery, read and response rates are reported by site and contractor.
Reaching the contract workforce on the channels they already use
Use case
WhatsApp
SMS
IVR
Onboarding link and document reminders
Consent in the employee's language
Entry pass issue, renewal and block notice
Shift and roster notice
Monthly wage receipt acknowledgement
Grievance raise and status
Safety and emergency broadcast
Survey and pulse questions
Contractor portal
Role-based login for documents, employee masters and work orders
ID cards, single or bulk gate pass requests, attendance regularisation
Compliance checklist with rejection remarks, invoice submission gated to compliance
Safety kiosk, training and surveys
Multi-language induction videos with MCQ, true or false and image-based assessments
Visitor training with a time-limited QR pass, completion trackers and overdue alerts
Two-way link with your safety system, plus anonymous surveys with AI sentiment analysis
Grievance management
Raised by app, WhatsApp or IVR on wages, safety, harassment or facilities, anonymously if needed
Photo or document evidence, escalation by category and severity, status back to the reporter
Configurable resolution timelines with automatic escalation, plus category trends
Layer 4: Governance and control
Control at the gate and at attendance, not after the audit
Each contract employee carries a single validity state, checked continuously against every rule you configure. Face, fingerprint or iris captured at onboarding is used for every attendance and access event, with duplicate-identity detection across all sites.
Any of these can trigger a blockConfigurable
Licence, WC policy or insurance expiryMedical fitness lapseSafety training overdueWork order ended or resource count exceededContractor compliance failureOT or shift-limit breachContinuous absence beyond the set limitBlacklistingConsent withdrawn
What happens nextLogged with actor, time, reason
Gate refuses entryPass set to blocked and pushed to access control
App attendance pausedThe employee sees why on app, WhatsApp and SMS
Supervisor and EIC told what to fixOnly an authorised role can lift it, once the cause is corrected
See it in action
Attendance blocked after continuous absence
When a contract employee stays away longer than the limit you set for the site or category, they hear about it first on WhatsApp, in their language. The app then stops accepting their attendance, and the same restriction reaches biometric machines and turnstiles through integration. Nothing resumes until their supervisor has reviewed the case.
HONO Bot
Hi Ahmed Khan, ⚠️ Attendance access restricted You have been absent for more consecutive days than your site allows, so marking attendance is temporarily blocked. Please contact your Contract Supervisor for review and help.09:05
WhatsApp, in the employee's language
then
Mark attendance
Attendance restricted
You have been absent for more consecutive days than your site allows. Contact your contract supervisor.
OK
Punch InPunch Out
Employee app
and at the gate
Plant 2, Gate 309:12
Access denied
Attendance restricted. Please contact your contract supervisor.
Ahmed Khan CE-0517702
Turnstile T3 locked
Biometric machines and turnstiles, via integration
Absence streak detectedAttendance is checked daily against the consecutive-absence limit set for the site, category or contractor.
Employee told firstA WhatsApp or SMS message in the employee's language explains the restriction and who to contact.
App attendance pausedPunch-in and attendance self-service are disabled, with a notice in the app.
Blocked at devices and gatesThe restriction is pushed to integrated biometric machines, face terminals and turnstiles, so punches and entry are refused.
Supervisor reviews, access restoredThe contract supervisor and Engineer-in-Charge are alerted. An authorised role lifts the block after review, and every action is logged.
Illustrative screens. Names, devices and map are sample content. The absence limit is configurable, and device blocking depends on the access control and biometric systems integrated at each site.
Know who is inside the perimeter, and who can respond
Safety needs more than statutory bookkeeping. It needs to know who is inside the plant and who can respond to an incident at that moment.
Live headcount
Real-time roster of everyone on site, split by direct employees, contract employees and visitors, down to zone and gate
Emergency response team view
Incident commanders, fire fighters and first-aiders cross-checked against live attendance, with contact numbers
SMS and email alerts to security and safety officers when a critical role goes uncovered
Live headcount, Plant 2Live
On site2,318
Contract1,846
Employees402
Visitors70
Kiln area
612
Packing plant
438
Raw mill
344
Gate 3 yard
171
Incident commanderA. Fernandes, presentCovered
Fire fighters5 of 6 present1 short
First aid, Kiln areaAlert sent to Safety, 14:06Vacant
Illustrative screen. Names and counts are sample data.
Report incidents from the floor and track them to closure
Anyone on site can report an incident the moment it happens, from the app, WhatsApp or IVR, in their own language. Each report is tied to the individual, the site and the contractor, so safety and HR work from the same facts.
Report
Standard incident types: near miss, injury or first aid case, unsafe act and unsafe condition
Photo evidence, zone and location captured with the report, anonymous if the reporter prefers
Raised by contract employees, supervisors or safety officers, with status updates back to the reporter
Investigate
Classification by type and severity, with escalation routed by both
Investigator assigned, root cause recorded and corrective and preventive actions tracked with owners and due dates
Closure only once actions are verified, with the full history kept for audit
Learn
Incidents by site, contractor and type, with open actions and trends for safety reviews
Incident register, Plant 2October 2026
Near miss14
Unsafe condition5
Unsafe act3
Injury1
INC-2610-014 · Near miss, Kiln areaNorthline Infra Services · reported on WhatsApp, anonymousInvestigating
INC-2610-013 · Unsafe condition, Gate 3 yardCorrective action due 10 Oct · owner: Site SafetyAction open
INC-2610-011 · First aid case, Packing plantMeridian Power Services · root cause recordedClosed
Reported
Classified
Investigation
Actions
Closed
Illustrative screen. Names, IDs and counts are sample data.
Compliance scorecard
Contractor score from timely submission, discrepancies and closure time
Statutory contribution status per contractor per month, remittance versus muster, minimum wage tracker
Sector-specific and migrant workforce obligations, expiry alerts and OT alerts before breach
MIS and analytics
Headcount, attendance, OT hours, compliance and cost, with billing versus budget variance
Drill down by contractor, site, department and skill
Scheduled email MIS, Excel and PDF export, API to your BI tools
Audit trail
Role-based access for HR, admin, departments, contractors, security and leadership
Configurable multi-level approvals
Full history of masters, transactions, blocks, consents and messages
Privacy by design
Built for data protection laws
Contract workforce data is some of the most sensitive data you hold. Privacy controls are part of the platform, not an add-on.
Consent captured per purpose, in the employee's language
Purpose limitation and retention rules
National ID numbers masked at rest and on screen
Data residency aligned to local requirements
Right to access and erasure workflows
Complete audit trail of consents and changes
Questions
Frequently asked questions
Want to see it on your own sites and rules? Our team can walk you through it.
Is a CWMS the same as a CLMS?
Yes. Contract Workforce Management System (CWMS) and Contract Labour Management System (CLMS) describe the same category: software that manages contractors, the contract workforce and the principal employer's obligations under local labour and contract labour laws.
Does it replace our HCM or ERP?
No. CWMS reads your organisation structure from your HCM and your vendor and work-order data from your ERP and MDM. It sends service entry sheets, work-order matches and milestone data back to your ERP, so each system stays the source for what it owns.
Which statutory registers and records does it cover?
It generates the registers your local labour law requires and keeps monthly contribution returns, payment receipts, levies, bonus and end-of-service benefit records by contractor and site, with a compliance calendar for filings and returns.
Can each entity and site run its own rules?
Yes. Entities, countries, sites, employee categories and regional rules are set up through configuration, so each business keeps its own approvals and policies while leadership sees one consolidated view.
How does attendance work at remote sites with poor connectivity?
The supervisor and employee apps are offline-first. Punches are geo-tagged and tamper-evident, and sync when the device reconnects.
See a non-compliant contract employee stopped at the gate
Follow one contract employee from onboarding link to verified bill in a guided demo built around your sites and contractors.